Refund/Return Policy
Warranty
Jewellery purchased from our online store comes with a 6-month warranty from the date of purchase. All Solid jewellery is within warranty for 12 months. This covers manufacturing faults and defects. It does not cover accidental breakage and general wear and tear, such as scratched, tarnished or faded jewellery.
If another jeweller undertakes work on one of our pieces, including resizing or repairs, our warranty will be voided.
Please note, Eden Bay is delicate and should be handled carefully. Take care of your jewellery with a soft cloth and avoid contact with strong chemicals, cleaning products, water, creams, and perfumes.
For more information on jewellery care and materials please visit: https://edenbaylabel.com/pages/care-guide
Refunds
Refunds are processed for damaged or incorrect items. Please contact us within 7 days of receiving your order. We do not refund orders for buyer’s remorse and size exchanges are not accepted due to our size charts being displayed on the site. We do not refund if your order did not arrive in time for an event. Refunds are processed with store credit.
Returns
If you would like to return your item please contact us to initiate the process, you will be refunded with store credit once we receive your items. We do not cover the cost of the return. If you have received incorrect items we will send a replacement to you asap.
Shipping
To return your product, you should first contact us and we will give you the return address which is in Australia.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then we will issue you a store credit. Please contact us at theteam@wyldbub.com if you are waiting for your store credit or have any questions.
Lost or stolen items
If your tracking says your order has been delivered and your order isn’t at your residence or your local post office you will need to; file a claim with your respective post office for a missing or stolen order and also with your local police to investigate. We are unable to refund until all claims have been finalised.
Exchanges (if applicable)
We only replace items if they are faulty or you were sent the wrong item. Please email us at theteam@edenbay.com along with a photo of your order and a description of what is wrong, and our customer service can help you with the returns.
Sizing & Colour
Size exchanges are not accepted due to our size charts being displayed on the site. We are also unable to accept a refund or return due to slight colour discolouration. This can be due to lighting and some filters on our website, please see reviews or other photos for true colour. We will however accept if the product is faulty due to wrong being the wrong colour. If you have any questions please contact us at theteam@edenbay.com
Missing Item
If you did not receive a part of your order, please email us at contact us. Sometimes we send out separate packages if we are waiting on stock. If we have run out of stock, please browse our website for a replacement item, or we can process a store credit for you for future purchases. Alternatively, we can issue a refund for that item back onto your credit card.
Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for return costs once, once we reconfirm your address we will reship the package.
Unclaimed
Shipments that go unclaimed are returned to our facility and a reshipping fee may apply.